Update to our Terms and Conditions


Dispatch Photos long view 18.06.2020

 

We at Autocraze are still dispatching goods around Australia as usual. Due to an increase in fuel levy on certain goods, we have updated our Free Shipping terms and conditions, The update will affect free shipping to metro areas when customers are buying any oversized or overweight items.

If you have any questions please call us on 1800 099 634 to speak to our online team

Current process time:

  • Standard processing times can take up to 1-3 working days.
  • Processing times for holiday periods can take up to 3-4 working days
  • Any orders using ZipMoney have processing times that can take up to 5-7 working days.
  • Please note our intention is to get our products delivered as quickly as possible and always try our best to reduce our processing times.
  • Installation kits for any Fuel, Niche, Rotiform, Concave Concept and Enkei wheel products will come at an additional cost to the Buyer. They are high end and require custom made hub rings for Australian vehicles.
  • Custom or build to order wheels are not eligible for our fitment guarantee and are not returnable as specifications are provided by the Buyer.

Delivery Times; 

ACT

1-2 Working days 

NSW

1-2 Working days 

NT

7 Working days 

QLD Metro

1-2 Working days 

QLD Rural

3-7 Working days 

SA

3 Working days 

TAS

7 Working days 

VIC

1-2 Working days 

WA

5-7 Working days 

 

Please note that due to the recent border closers some delays may be faced.


How do I track my order?

Once your order has been shipped, you will receive a tracking number via SMS to the number you used to place the order. If you don’t receive anything within the delivery times mentioned above please call our customer service team on 1800 099 634 for an update.

Update to free shipping

12. Free Shipping Terms & Conditions

Free shipping applies only to metro areas excluding Northern Territory, Western Australia and Tasmania. An oversized and overweight surcharge will apply on all 4WD wheel and tyre packages, and bull bars. Special truck or redelivery fees are also not covered by our free shipping terms & conditions. Metro areas are defined as any location within a 50km radius of the Central Business District (CBD) of a major city in Australia. Additional costs do apply for regional areas starting from $49.00 per pkg. Please contact AutoCraze on 1800 099 634 for costs to regional areas.

 

To view the rest of our Terms and Condition please follow the link;