FAQFAQ

Frequently Asked Questions

Are all your products brand new?

Yes! At AutoCraze, we guarantee that all our products are completely brand new.

Can I pick up my order in store?

Yes. Customers who order online are able to pick up their products at AutoCraze’s

main store at Castle Hill.

Do you really Ship Australia-Wide for Free?

Yes. We offer Free Shipping Australia-Wide* on all Tyres, Wheels and Wheel and

Tyre Packages! (Some exclusions apply, check shipping at the bottom of the page.)

This also comes with a 100% FITMENT GUARANTEE!

AutoCraze has over 70 Fitting Partners across Australia who will help you assist you

with fitting and balancing of your tyres. On checkout just choose store pick up, and

an option to select tyre fitting locations that is local to you will pop up. Your products

will then be shipped to your local fitter, and you will be notified on delivery of your

product.

Bookings will then be placed and will commence as early as that day or the day

following. You’ll have your tyres on your car as early as the next day of order. Our

fitting partners will typically charge $15 – $25 per tyre depending on size of the tyre.

This includes stripping and scrap removal of the old tyre, fitting of the new tyre and a

new valve. You’ll also receive warranty on all fitment of tyres.  (Find partner locations

at the bottom of the page)

What are some of AutoCraze’s free services?

For our Wheel & Tyre Package customers, AutoCraze offers free mounting and

balancing. At AutoCraze, we mount and balance wheels and tyres so when your

wheel and tyre packages arrive to you, it is guaranteed to be ready to be put on your

car.

Our quality assurance team, makes sure that we inspect every wheel and tyre. This

is to ensure that your product is absolutely free from any cosmetic defects. Every

Wheel & Tyre Package includes an installation kit absolutely free!  You’ll receive;

chrome lug nuts/bolts, centring rings (where necessary) and chrome valve stems.

What happens if my wheels don’t fit?

AutoCraze’s 100% Fitment Guarantee means if it doesn’t fit, you can send them

back. Send us an email with photos of any fitment issues and we will exchange your

wheels and tyres with ones that do fit. AutoCraze will also cover any shipping costs

incurred from the incorrect fitment.*

What does offset mean?

The offset is simply the distance between the wheels centre line and the hub

mounting face at the back of the wheel. Typically you’ll find offsets engraved or

stamped into your wheel as mm of ET which just means insertion depth. At

AutoCraze, our expert technicians will ensure you’ll always get the correct offset.

Positive Offset: These are when wheels have their mounting face toward the front

face of the wheel. You’ll usually find that front wheel drive cars have positive offsets.

Negative Offset: In contrast, a negative offset have their mounting face toward the

rear of the wheel. You’ll typically find negative offsets on beefy rear-wheel drive

vehicles.

Zero Offset: Zero offset wheels on the other hand their mounting face in line with the

centreline of the wheel (ET0).

What does PCD mean?

Pitch Circle Diameter (PCD) is the diameter of your wheels bolt holes. Your PCD is

typically measured in mm and also gives an indication of the number of bolts and

studs on a wheel. For example a 4×100 Volkswagen wheel means 4 bolt holes

drilled through the centre of a 100mm circle.

What does Centre Bore mean?

The Centre Bore of a rim is the size of the centre hole in the middle of the rim.

Typically valued in mm, the centre bore fits on the hub of a car. To ensure optimal

fitting, the wheels need to be an exact match in size to the hub.

Hub Centric: When a wheel is hub centric, this means that the protruding hub on

your vehicle along with the matching sized centre bore on your wheel is load

bearing. Typically most modern wheels are hub centric and ensures that studs and

bolts are securely holding the wheel onto the hub of the vehicle.

Lug Centric: Lug Centric wheels are wheels that emphasise studs and bolts. So

ensure you replace your studs and bolts occasionally and tighten wheels ¾’s of the

way to guarantee that they are cantered.

What does Plus-Sizing and Up-Stepping mean?

Plus sizing/Up-Stepping is the practice of increasing the diameter of a wheel while

maintaining the rolling radius the same. This will also reduce the profile your tyres.

Plus-Sizing will improve responsiveness and handling of your vehicle. This will

decrease the flexible tyre sidewall proportion to rigid alloy. In turn it will keep you tyre

tread square and level to the roads surface.

Plus-Sizing or Up-Stepping can often make your wheel and tyres heavier. This

disadvantage is a result of tyre inches being typically lighter than wheel inches and

can ultimately decrease your vehicle’s damping deflection under compression as

well as making your brakes looking undersized.

How do you install new wheels?

The first step is to ensure you have the right tools and equipment. The first thing to

look out for is having the right bolts for your wheel and the 4 plastic spigot rings. This

is included in the installation kit provided by AutoCraze.

The second step is to jack up you vehicle. Ensure you do this securely by making

sure you use axle stands and chock the wheels to stop it from rolling. Stand the

wheel up on your car and ensure that all the bolt holes and threads line up. Also

ensure that the wheel fits on the hub properly and that the suspension strut, brake

calliper and wheel arc have enough clearance. If you’ve recently upgraded your

brakes, it is best to seek professional advice to ensure a proper fit before you

proceed with any orders.

The final step is to make sure that you tighten your wheel bolts according the

manufacturers recommended torque. Do so until ¾ tightness, and then lower your

car so that you can fully complete the process.

What do I do to care for my new wheels?

AutoCraze have specialty products specially designed to care for your new wheels.

Our wheel cleaner products have been engineered to make cleaning wheels easy.

Make sure that you frequently wash your wheels with mild and soapy water. Prevent

using harsh cleaners, wire wools, electric buffers and avoid car wash rim cleaners.

To get even more out of your wheels, put on several coats of quality car polish back

to front. This will ensure it will last longer and prevent brake dust, dirt keying and

road salt damage on the first use. We would also recommend that you treat your

rims to protect your wheel paint.